Terms & Conditions

Version: 1.0  |  Last Updated: 31 August 2026

Welcome to Fortunica, accessible at casinofortunicaonline.uk. Please read these Terms & Conditions (“Terms”) carefully before using our website, creating an account, or placing any wager. By registering an account or otherwise using our platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must not use our services.

These Terms should be read alongside our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated herein by reference.

1. Introduction & Acceptance

1.1 About Fortunica

Fortunica (“we”, “us”, “our”, or the “Operator”) operates an online casino platform providing casino games, slots, live dealer games, tournaments, and related entertainment services through the domain casinofortunicaonline.uk (the “Website”).

1.2 Acceptance of Terms

By accessing the Website, creating a player account, making a deposit, or participating in any game or promotion, you unconditionally accept these Terms. We reserve the right to amend these Terms at any time. Material changes will be communicated via email or a prominent notice on the Website. Continued use of the Website after any amendment constitutes acceptance of the revised Terms.

1.3 Governing Language

These Terms are written in English. In the event of any translation being provided for convenience, the English language version shall prevail.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• Account – the personal player account registered on the Website by an individual user.
• Balance – the total real-money funds held in a player’s Account at any given time.
• Bonus Funds – any promotional credits, free spins value, or other non-cash incentives awarded to a player’s Account.
• Deposited Funds – real money transferred by a player into their Account using an approved payment method.
• Game – any casino game, slot, table game, live dealer game, or other wagering product available on the Website.
• GBP / £ – British Pounds Sterling, the primary operational currency of the Website for UK players.
• KYC – Know Your Customer; the identity and age verification process required before processing withdrawals or as requested.
• Platform – the Website, mobile site, and any associated applications operated by Fortunica.
• Player – a registered user of the Platform who has accepted these Terms.
• Prohibited Jurisdiction – any country or territory from which access to or use of the Platform is restricted or prohibited.
• RNG – Random Number Generator; the certified software mechanism ensuring fair and random game outcomes.
• Wagering Requirement – the number of times a bonus amount must be wagered before it can be withdrawn.
• Winnings – any amounts credited to a player’s Account as a result of a successful wager using real money or eligible Bonus Funds.

3. Eligibility & Registration

3.1 Minimum Age

Our services are available exclusively to individuals who are 18 years of age or older. It is a legal requirement in the United Kingdom that persons under 18 do not participate in gambling. By registering, you confirm that you are at least 18 years old. We conduct age verification checks in accordance with applicable regulations and reserve the right to request documentary proof of age at any time. Until verification is complete, withdrawal of funds may be withheld.

3.2 Eligibility Criteria

To open an Account and use our services, you must:

• Be at least 18 years of age;
• Be a resident of, or be located in, a jurisdiction where online gambling is lawfully permitted;
• Not be accessing the Platform from a Prohibited Jurisdiction;
• Not be registered on any self-exclusion scheme (including GAMSTOP or any other national self-exclusion database) that would render your participation unlawful or in breach of any applicable scheme rules;
• Not be acting on behalf of a third party;
• Be of sound mind and not acting under the influence of alcohol or other substances that impair judgement.

3.3 Account Registration

To register an Account, you must provide accurate, complete, and up-to-date personal information, including but not limited to your full legal name, date of birth, residential address, email address, and contact telephone number. You are responsible for keeping this information current. Submission of false, inaccurate, or misleading information constitutes a material breach of these Terms and may result in immediate account suspension or closure.

3.4 One Account Per Player

Each player is permitted to hold only one (1) Account on the Platform. Creating or operating multiple accounts (whether individually or in conjunction with others) is strictly prohibited. If duplicate accounts are identified, we reserve the right to:

• Close all duplicate accounts immediately;
• Void any bonuses, free spins, or promotions claimed via duplicate accounts;
• Withhold winnings generated through the use of multiple accounts pending investigation.

3.5 Know Your Customer (KYC)

We are required to verify the identity of all players prior to processing withdrawal requests, and may request verification at any stage. Documents we may request include:

• Proof of Identity: Valid passport, national identity card, or driving licence;
• Proof of Address: Utility bill, bank statement, or official government correspondence dated within the last three (3) months;
• Proof of Payment Method: Image of the card or screenshot of e-wallet used for deposits;
• Source of Funds Documentation: Payslips, bank statements, or other evidence as required.

Failure to provide satisfactory KYC documentation within the timeframe specified in any request may result in suspension of withdrawal facilities or account closure.

3.6 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username or password with any third party. We will not be liable for any losses resulting from unauthorised use of your Account where you have failed to take reasonable precautions to protect your credentials. You must notify us immediately at [email protected] if you suspect unauthorised access to your Account.

4. Account Management

4.1 Account Currency

Player accounts are denominated in British Pounds Sterling (£). Where deposits are made in an alternative currency, conversion to GBP will be applied at the prevailing exchange rate at the time of the transaction.

4.2 Account Closure by Player

You may request closure of your Account at any time by contacting our Customer Support team at [email protected]. Prior to closure, any outstanding wagering requirements attached to Bonus Funds must be addressed. Remaining real-money Balances will be returned to you via your preferred payment method subject to successful KYC verification.

4.3 Account Suspension or Closure by Operator

We reserve the right to suspend, restrict, or permanently close any Account, at our sole discretion, where we have reasonable grounds to believe that:

• These Terms or any applicable policy have been breached;
• Fraudulent, deceptive, or collusive activity has occurred;
• Money laundering or other financial crime is suspected;
• The player is not who they claim to be;
• The player is or has become ineligible to use the Platform;
• Regulatory or legal obligations necessitate such action.

4.4 Inactive Accounts

An Account is considered inactive if there has been no login or wagering activity for a continuous period of twelve (12) months. We reserve the right to impose a monthly administrative fee on inactive accounts in accordance with our applicable fee schedule. Players will be notified before any fee is applied. Where a Balance falls to zero as a result of inactivity fees, the Account may be closed.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

We support the following payment methods for deposits and withdrawals by UK players:

The availability of specific payment methods may vary. Credit card deposits are not accepted in accordance with applicable UK regulations.

5.2 Deposit Limits

The minimum single deposit is £10. Maximum deposit limits vary by payment method and account status, and may be subject to individually set responsible gaming limits (see Section 13). Deposits are credited to your Balance immediately upon confirmation from the payment provider.

5.3 Withdrawal Requests

The minimum withdrawal amount is £20. Withdrawals may only be made using the same method as the relevant deposit, where technically possible, and only after successful KYC verification. Withdrawal requests are typically processed within 24 to 72 hours by our Finance team, following which the payment provider’s own processing times apply.

5.4 Withdrawal Conditions

We reserve the right to request KYC documentation before processing any withdrawal. We may also apply additional security checks for high-value withdrawals. Withdrawal requests may be declined or delayed where:

• KYC verification is incomplete;
• The Account is under investigation;
• Outstanding wagering requirements apply to Bonus Funds;
• We have reasonable grounds to suspect fraudulent activity.

5.5 Refused Deposits

If a deposit is refused by your payment provider, you should contact them directly. We are not liable for any losses arising from refused or delayed deposits caused by your payment provider.

5.6 Currency & Fees

All transactions are processed in GBP. We do not generally charge fees for deposits or withdrawals; however, your payment provider may apply their own charges. You are responsible for any such third-party fees.

6. Bonuses & Promotions

6.1 General Bonus Terms

From time to time, Fortunica may offer bonuses, free spins, promotional credits, cashback, or other incentives (“Promotions”). All Promotions are subject to these general bonus terms as well as any specific terms attached to individual offers. In the event of any conflict, the specific terms of the individual Promotion shall prevail.

6.2 Eligibility

Promotions are available only to eligible players who have verified their accounts. Certain Promotions may be limited to new players, players from specific regions, or players who opt-in via a promotional page. Bonuses are limited to one per household, IP address, device, or shared financial instrument unless stated otherwise.

6.3 Wagering Requirements

Most bonuses carry a wagering requirement (also referred to as a “playthrough requirement”), which specifies the number of times the bonus amount (and in some cases the deposit amount) must be wagered before a withdrawal can be processed. The applicable wagering requirement will be clearly stated in the specific terms of each Promotion. Bonus Funds cannot be withdrawn until wagering requirements are fully satisfied.

6.4 Game Contribution Rates

Different game categories contribute at different rates towards meeting wagering requirements. A typical contribution schedule is as follows (exact rates will be specified in individual Promotion terms):

• Video Slots: 100% contribution (unless otherwise specified);
• Live Casino Games: 10–20% contribution;
• Table Games (Blackjack, Roulette, Baccarat): 10% contribution;
• Video Poker: 10% contribution;
• Jackpot & Excluded Slots: 0% contribution (as listed in specific Promotion terms);
• Scratch Cards & Instant Win: 50% contribution (unless otherwise stated).

6.5 Bonus Expiry

All bonuses and associated free spins will expire if wagering requirements are not completed within the time period specified in the relevant Promotion terms. Upon expiry, any remaining Bonus Funds and Winnings derived solely from Bonus Funds will be forfeited. If no expiry period is stated, a default period of 30 days from the date of award shall apply.

6.6 Maximum Bet Rule

While playing with an active bonus, the maximum permitted stake per single bet or spin is £5 (or equivalent), unless explicitly stated otherwise in the specific Promotion terms. Placing bets in excess of this limit while a bonus is active may result in the bonus and associated winnings being voided.

6.7 Bonus Abuse

We actively monitor bonus activity to detect abuse, including but not limited to: claiming multiple bonuses under different accounts, exploiting game mechanics to achieve risk-free wagering, or coordinating wagering strategies with other players. Where bonus abuse is identified, we reserve the right to void bonuses and related winnings and to suspend or close the Account.

6.8 Withdrawal of Deposited Funds with Active Bonus

If you choose to withdraw your Deposited Funds while a bonus is active, the Bonus Funds and any associated Winnings generated solely from Bonus Funds will be forfeited at the time of withdrawal.

7. Games & Fair Play

7.1 Random Number Generator (RNG)

All games offered on the Platform use a certified Random Number Generator (RNG) to ensure that game outcomes are entirely random, unpredictable, and independent of previous results. Our RNG systems and game providers are regularly tested and certified by independent third-party testing laboratories to confirm fairness and integrity.

7.2 Return to Player (RTP)

Each game has a stated theoretical Return to Player (RTP) percentage, which represents the expected long-term payout relative to total stakes. RTP information is made available within individual game information panels. Past results do not guarantee or predict future outcomes.

7.3 Game Malfunctions

In the event of a technical malfunction, game error, or software failure that affects game outcome or payout calculations, the affected round(s) may be declared void. We will make reasonable efforts to restore the game to its pre-error state. No liability shall be accepted for any losses arising from a game malfunction. Any winnings generated as a result of an obvious error or technical fault will not be paid and may be voided.

7.4 Disconnection Policy

If your internet connection is interrupted mid-game, the game will resume from the point of disconnection upon reconnection, subject to technical capability. We are not responsible for losses resulting from disconnection caused by your device, browser, or internet service provider.

7.5 Prohibition of Automated Software & Bots

The use of automated software, bots, scripts, artificial intelligence programs, or any other tools designed to interact with the Platform in a manner not intended for human play is strictly prohibited. Any player found using such tools may have their Account immediately suspended, Winnings voided, and be permanently banned from the Platform.

7.6 Collusion & Cheating

Any form of collusion between players, chip dumping, abuse of game mechanics, or any other form of cheating is strictly prohibited. We employ monitoring tools to detect such behaviour. Players found engaging in collusion or cheating will have their Accounts closed and funds may be forfeited pending investigation.

7.7 Game Availability

Games offered on the Platform are subject to change without notice. We reserve the right to remove, suspend, or modify any game at any time. Participation in specific games may be subject to geographic restrictions.

8. Tournaments & Lotteries

8.1 Tournament Rules

Fortunica may from time to time operate player tournaments (“Tournaments”). Each Tournament will have its own dedicated terms, including entry requirements, qualifying games, prize structure, duration, and tiebreaker rules. These specific terms will be published on the relevant Tournament page and form part of these Terms.

8.2 Leaderboard Integrity

Tournament leaderboard positions are calculated based on specified metrics (e.g., largest single win, total net winnings, number of wins) as defined in individual Tournament terms. Fraudulent play intended to manipulate leaderboard results is prohibited and may result in disqualification and forfeiture of prizes.

8.3 Prize Distribution

Tournament prizes will be credited to winning players’ Accounts within 72 hours of Tournament conclusion. Cash prizes are credited as real money unless specified otherwise. Bonus prizes are subject to applicable wagering requirements as stated in Tournament terms.

8.4 Cancellation

We reserve the right to cancel or modify any Tournament at any time where circumstances beyond our control require it or where the integrity of the Tournament has been compromised. In the event of cancellation, entry fees (where applicable) will be refunded to participants.

9. Intellectual Property

9.1 Ownership

All content available on the Platform, including but not limited to logos, trademarks, brand names, graphics, text, software, game content, audio-visual materials, and the overall design and appearance of the Website, is owned by or licensed to Fortunica and is protected by applicable intellectual property laws.

9.2 Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or republish any Platform content;
• Modify, reverse-engineer, or create derivative works from any Platform content;
• Use the Platform for any commercial purpose without our prior written consent;
• Frame or mirror any part of the Website on any third-party platform.

9.3 User Content

Where you submit feedback, reviews, or other content to the Platform, you grant Fortunica a worldwide, royalty-free, perpetual licence to use, reproduce, and publish such content for any purpose related to the operation of the Platform.

10. Limitation of Liability

10.1 No Warranties

The Platform is provided on an “as is” and “as available” basis. We make no warranty, express or implied, that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. We disclaim all warranties to the fullest extent permitted by applicable law.

10.2 Liability Cap

To the fullest extent permitted by law, our aggregate liability to you in respect of any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the greater of: (a) the total amount deposited by you in the twelve (12) months preceding the event giving rise to the claim; or (b) £500.

10.3 Exclusions

We shall not be liable for:

• Loss of profits, loss of revenue, or indirect or consequential loss;
• Losses arising from your failure to comply with these Terms;
• Losses arising from third-party payment provider failures or delays;
• Losses resulting from game malfunctions or technical errors as described in Section 7.3;
• Losses caused by force majeure events, including but not limited to natural disasters, acts of government, cyberattacks, or internet service disruptions.

10.4 Statutory Rights

Nothing in these Terms shall limit or exclude any liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability under the Consumer Rights Act 2015 that cannot be excluded.

11. Dispute Resolution

11.1 Complaints Procedure

If you have a complaint regarding our services, we encourage you to contact our Customer Support team in the first instance at [email protected]. Please provide full details of your complaint, including your username, the nature of the dispute, and any relevant transaction references. We will acknowledge your complaint within 24 hours and aim to provide a full resolution within 14 days.

11.2 Escalation

If you are not satisfied with the outcome of our internal complaints process, you may escalate your complaint to an independent dispute resolution service. We will provide details of the applicable alternative dispute resolution (ADR) body upon request or in any final response letter.

11.3 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute that cannot be resolved through our complaints procedure shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11.4 Time Limitation

Any claim or dispute must be raised with us within three (3) months of the event giving rise to the dispute. Claims raised after this period may be rejected.

12. Health & Safety

12.1 Epilepsy Warning

Some games on the Platform contain flashing lights, rapidly moving imagery, or audio-visual effects that may affect individuals with photosensitive epilepsy or similar conditions. If you or anyone in your household has a history of photosensitive epilepsy, please consult a medical professional before using the Platform.

12.2 Mental Wellbeing

Gambling should be an enjoyable leisure activity. If you feel that gambling is negatively affecting your mental health, relationships, finances, or daily functioning, we urge you to seek help. Information on support services is available on our Responsible Gaming page.

13. Responsible Gaming

13.1 Our Commitment

Fortunica is firmly committed to promoting responsible gambling and player welfare. We provide a range of tools to help players manage their gambling activity, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options.

13.2 Player Protection Tools

You may set or adjust responsible gaming limits at any time by visiting your Account settings or contacting our support team. Self-exclusion requests will be processed without delay. For full details of all available tools and resources, please read our dedicated Responsible Gaming Policy.

13.3 Underage Gambling Prevention

We take underage gambling extremely seriously. We conduct age verification on all accounts and cooperate fully with filtering and parental control software providers. If you believe a minor has accessed our Platform, please contact us immediately at [email protected].

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and Fortunica in respect of your use of the Platform and supersede all prior agreements, representations, or understandings.

14.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

14.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, governmental actions, war, civil disturbance, cyberattacks, or failure of third-party infrastructure.

14.6 Contact Us

For all general enquiries and support, please contact us at:

• Email: [email protected]
• Website: casinofortunicaonline.uk

For privacy-related enquiries, please contact our Data Protection team at: [email protected].